We're here to help.


Yes, our designers can make a pet blanket, pet socks, custom pet poster for any type of pet. We love all animals!

No. We create digital artwork. Our designers use many techniques to turn your pet into a custom pet portrait, but we do not paint.

Don’t worry about what’s in the background. We’ll be able to remove anything that is unnecessary.

You will receive a proof prior to printing. We are committed to making your product great and we offer unlimited revisions during the proofing process.

Changes requested during the proofing process could add to the overall turnaround time.

Please contact us within 24 hours if you wish to make a change to your order. We can not guarantee that we will be able to change the order due to our quick turnaround.

  • Make sure the photo is taken in good lighting. We suggest outdoors in the daylight.
  • Take the photo at eye level.
  • It’s ok if they are not looking directly at the camera.
  • Get close to your pet’s face.
  • Include your pet’s upper body.
  • Make sure it is not too blurry.
  • Make sure all of your pet’s features are in the frame. If it isn’t in the frame we can’t recreate it.

Our artists will review photos as orders are placed. If there’s an issue, we’ll send you an email to let you know.

If we reach out for a new photo and you are unable to provide one, we will not be able to refund you. You are responsible for providing a photo that you are happy with.

Submitting a new photo could potentially add to the turnaround time.

Shipping and Payments

We offer free shipping on all orders.

In most cases, items will be packaged together. However, depending on what you ordered, we may need to send them in separate packages.

Please email our support team and we will help track it down.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more.

Unless we contact you to submit a new photo, your artwork will be ready within 24 hours after you placed your order. Once your artwork is approved, we’ll print and ship your order.

Shipping estimates:

USA: 3-5 business days

Refunds and Returns

Due to the custom nature of our products and fast turnaround times by our designers, we do not offer refunds after your order has been sent into production. We do offer unlimited revisions during our proofing process.

We’re are dedicated to ensuring you love your custom pet portrait.

We will provide you a proof within 24 hours of placing your order and you will then have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don’t hear from you, we’ll consider it approved and will proceed with printing.